Please ensure your full name does not contain any invalid punctuation and that it contains a last name.

Please click here to request a new password for your account. If you're not the account owner and are attempting to sign up for an account, then please be aware you can only sign up for one Cleversquirrel account per email address.

The minimum age is 13. For your safety, if you're under 18, we urge you to tell your parents or guardians you've joined Cleversquirrel. We have an area called safety which should help you stay safe when you're on the site. By telling your parents or guardians about Cleversquirrel and encouraging them to become members, they could be your first introductions to raise money for your favourite charity.

Internet service providers, email services and IT departments all work hard to protect you from all horrible spam, yet this means sometimes emails you actually want get lost too. Fortunately, there are ways to ensure you get emails from us.

• Check your email application's spam or junk folder or filter

If you find our email in one of these folders or filters, you should find a hyperlink with it. Clicking on it should add our email address to your address book, so that future emails from us go straight to your inbox.

• Your email software

Put support@cleversquirrel.com in your 'safe sender' list. You may also want to put the domain cleversquirrel in the list. Hotmail and Gmail users, add our email address support@cleversquirrel.com to your address book and you will always get the email.

• Your anti-spam software

If you have anti-spam software running on your machine such as Norton or Spam Assassin, add our email address support@cleversquirrel.com and our domain cleversquirrel to the safe sender list.

• Your IT Department or ISP (internet service provider)

If you're still struggling, the chances are your IT department or your ISP is blocking our email before it even gets near your machine. Please advise your ISP and IT department to allow emails to come through to you from support@cleversquirrel.com, from the domain cleversquirrel and from our IP address 66.147.241.147 - this is called 'whitelisting'.

• If all else fails get a new email address

We recommend gmail, as it offers big storage and so far we've had no complaints from gmail users that they don't receive our emails.

Please submit bug reports here. Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the situation.

To resolve this issue, please follow the instructions below to clear your browser's cache before attempting to log in. Please note that we only support the browsers listed below and strongly recommend that you update your browser to the newest version available.

• Internet Explorer 6.0
  1. Click "Tools," then "Internet Options."
  2. On the "General" tab, in the "Temporary Internet Files" section, click the "Delete Files" button.
  3. Select "Delete Cookies."
  4. Click "Close."
  5. "Quit" the browser.
• Internet Explorer 7.0
  1. Click "Tools," then "Delete Browsing History."
  2. In the "Temporary Internet Files" section, click on "Delete Files" and select "Yes."
  3. In the "Cookies" section, click on "Delete Cookies" and select "Yes."
  4. Click "Close."
  5. "Quit" the browser.
• Safari
  1. Open Safari.
  2. Select "Empty Cache."
  3. Click "Empty" on the "Are you sure?" message.
  4. Select "Preferences," then the "Security" tab, "Show Cookies," "Remove All."
• Firefox 2.0 for PCs
  1. Click "Tools" and select "Options."
  2. Click the privacy icon.
  3. In the cookies section, click "Show Cookies" and then "Remove All Cookies."
  4. In the "Private Data" section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."
  5. Click on the "Clear Now" link.
  6. "Quit" the browser.
• Firefox 2.0 for Macs
  1. Click "Tools" and select "Clear Private Data"
  2. "Quit" the browser.

Please make sure that your caps lock key is turned off. If you're still having problems, please click here to update your password.

After resetting your password click here, please follow the instructions below to clear your browser's cache before attempting to log in. Please note we only support the browsers listed below and strongly recommend you update your browser to the newest version available.

Internet Explorer 6.0

1. Click "Tools," then "Internet Options."

2. On the "General" tab, in the "Temporary Internet Files" section, click the "Delete Files" button.

3. Select "Delete Cookies."

4. Click "Close."

5. "Quit" the browser.

Internet Explorer 7.0

1. Click "Tools," then "Delete Browsing History."

2. In the "Temporary Internet Files" section, click on "Delete Files" and select "Yes."

3. In the "Cookies" section, click on "Delete Cookies" and select "Yes."

4. Click "Close."

5. "Quit" the browser.

Safari

1. Open Safari.

2. Select "Empty Cache."

3. Click "Empty" on the "Are you sure?" message.

4. Select "Preferences," then the "Security" tab, "Show Cookies," "Remove All."

Firefox 2.0 for PCs

1. Click "Tools" and select "Options."

2. Click the privacy icon.

3. In the cookies section, click "Show Cookies" and then "Remove All Cookies."

4. In the "Private Data" section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."

5. Click on the "Clear Now" link.

6. "Quit" the browser.

Firefox 2.0 for Macs

1. Click "Tools" and select "Clear Private Data"

2. "Quit" the browser. If the above instructions do not resolve your issue, the problems that you are experiencing are likely being caused by your internet browser. Please install the most recent version of your particular browser. If this does not work, try switching to a different supported browser (Safari and Firefox on Macs; Internet Explorer and Firefox on PCs).

You need to enable cookies on your browser. If the only cookies that you have ever heard of are round and edible, please read below:

• In Internet Explorer, find the Tools menu item and select Options. Then, click on the privacy tab and alter your privacy settings to allow cookies.
• In Firefox, go to the preferences/options page and then click on the "privacy" tab. In the cookies section, choose to "Allow sites to set cookies."
• In Safari, click "safari" on the top tab, scroll down to "preferences," and find the "security" tab. Then, either click "Always Accept Cookies" or "only from sites you navigate to."

Once you're done, close and restart your browser and try logging in again. You should also make sure Cleversquirrel cookies are allowed by your firewall and spyware protection programs.

Cleversquirrel supports the following browsers: On Macs: Firefox and Safari On PCs: Firefox and Internet Explorer

Whenever possible, please upgrade to the newest version of these browsers.

If you've already confirmed your account, please click here to obtain a new password. If you're having problems logging in after receiving a new password, please make sure you have the latest version of your browser installed. The problems you're experiencing are probably being caused by your internet browser. Please try switching to a different supported browser (Safari and Firefox on Macs; Internet Explorer and Firefox on PCs).

Cleversquirrel Ltd is registered with the Financial Services Authority under Firm Reference Number 491347. We're an Appointed Representative of Kingswood Law IFA Ltd, a company that is authorised and regulated by the Financial Services Authority under Firm Reference Number 453814. If you'd like to discuss a policy you've registered on Cleversquirrel or if you'd like financial advice, please complete this form.

To find out whether we've received a completed form from you, once you're a member either as an individual or an employer, sign in to your home page, click the orange 'Policies' button in the centre of your page, then click the link in the light blue box in the top right hand corner. You'll either be presented with a message to say we've received your form, and if we don't, you'll be emailed a personalised form to sign and return to us.

No, that's our job. When we receive your signed authority form, we inform your insurance company that Cleversquirrel is now your 'agent' for the policy and that makes us eligible for charges reclaims where available.

We have no allegiance to any company. We're totally independent. We can deal with any provider. But bear in mind, only about half of all policies have charges available that can be reclaimed. So we often do a lot of work for nothing.

This rather depends on how quickly your policy provider responds. Generally speaking, we normally start receiving payments within three months. But to ensure your favourite charity receives as much as possible, we chase your provider after a couple of weeks, and then weekly after that.

Unfortunately, we can only reclaim charges from the date you sign the authority form. So the sooner you do this, the more money will be available for donation to charity. Sadly, we're unlikely to be able to secure any retrospective payments, although we'll try ;)

Yes. Allowing Cleversquirrel to reclaim charges and donate them to charity is not a once-and-for-all-time move. If you'd like to switch away from Cleversquirrel to another adviser, simply sign his or her authority form. From then on, your new adviser will be eligible to any charges reclaims on policies you move, to offset the cost of services they'll provide you. We'd be pleased to help with the transfers, if you need it. It goes without saying your favourite charity will no longer receive donations from policies you switch away from Cleversquirrel.

If you'd like to discuss a policy you've registered on Cleversquirrel, please complete this form.

If you'd like financial advice, please complete this form and let us know exactly what help you'd like.

The donations we display comprise the actual amount unearthed for charity, together with the amount we expect to be unearthed in the coming year. If we're told a policy is due to finish during the year, we'll only include the amount we expect to receive for the remaining months of the policy. Once a policy stops generating money, either because it matures, it’s cancelled or it’s been transferred away from us, we no longer include it within the projected figure.

From the date a policy is transferred to our agency, money starts accruing in our account with the provider. Depending on the provider and the type of policy, it’ll be paid to us either monthly, quarterly, half-yearly or yearly. However, many providers impose a minimum limit before they release funds to us. If a policy is generating 10 pence per month (which is about the smallest sum we’re likely to receive from a single policy), and the provider has a minimum limit of £400 (which is currently the highest limit we’ve seen), it’ll take many years before we receive the money. Whether we’ve received it or not, that money is allocated for Cleversquirrel and in turn, for charity. Over time, we’ll transfer many policies to our agency with each provider, so this will shorten the period it takes for us to reach the provider’s minimum limit.

At the end of each month, money we’ve actually received in our bank account from providers is transferred to Charities Trust for donation, together with a list of which charities are to receive the money, and how much in each case. Charities Trust distributes the money to the relevant charities alongside any other donations it may be making to the charities at the same time. For reasons explained in the point above this one, it can take many months or potentially years for money unearthed by Cleversquirrel to be paid into our bank account by providers.

This is detailed in full on the amount donated page.

To add a friend, search for people you know on Cleversquirrel using the Friends link. From the list, you can view the profiles of people who are already your friends. And you can request a friend using the 'add a friend' link. On clicking the link, a request will be sent to your friend and a red 'Requested' notice will appear on your Friends search list. Once they confirm they're happy to be friends with you, they'll show up on your Friends List. Once you've sent a friend request to a person, you cannot send another.

It's the centre of your page for adding comments and conversations with your friends and charities.

You're probably using an outdated browser. Please make sure that you are using the latest version of one of the supported browsers below:

• PC
  Internet Explorer 7.0
  Firefox 2.0
• Mac
  Safari 3.0
  Firefox 2.0

You can customise your privacy settings from the Privacy page. You can use the Block feature to end all interactions with a user on Cleversquirrel by entering their name in the "Block People" box. Once you find them in the search, click the "Block Person" link to the right of their name. They will no longer be able to find you using Cleversquirrel.

No. Cleversquirrel's aim is to raise the most for charity and a key part of this is giving charities as much publicity as possible. If you select a favourite charity, we think it's right they gain the benefit of additional publicity by being featured on your site. Bear in mind, it's only your friends and the charity itself that can see your page.

Any information you add on the Policies page is only visible to you. For your added protection, the information is only accessible via a second password link. Furthermore, your policy number is only partially displayed on the page. The information is saved on a secure server.

If you're worried about who can see you and what they can see, remember you have complete control over this and can edit your settings as you see fit from the Privacy page. If you still want to leave Cleversquirrel, you can deactivate your account from the "Settings" tab on the Account page. Deactivation will completely remove your page and all associated content on your account from Cleversquirrel. In addition, users will not be able to search for you or view any of your information.

Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organisation you would have an account with, such as a bank or an email provider, in order to obtain a user's login and account information.

In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organisation you have an account with (the URL web address of the website should reflect this).

In the case of a phishing email, the email may look like an email you would get from the organisation you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organisation.

To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.cleversquirrel.example.com" is not a legitimate Cleversquirrel page on the "www.cleversquirrel.com" domain, but "www.cleversquirrel.com/example" is a legitimate Cleversquirrel page because it has the "cleversquirrel.com" domain. When in doubt, you can always just type in "cleversquirrel.com" into your browser to return to the legitimate Cleversquirrel site.

Please note current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend you upgrade your browser to the most current version.

It's possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Cleversquirrel. Please carefully follow the steps provided:

• Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
  
• Reset password: From your Settings page, you will need to create a new password. Be sure you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
• Never click suspicious links: It's possible your friends could unwillingly send spam, viruses, or malware through Cleversquirrel if their accounts are infected. Don't click this material and do not run any .exe files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as it will contain important security warnings and protection features.

Cleversquirrel respects your privacy. We don't distribute your user information to marketers or spammers. What's more, although we're an appointed representative of Kingswood Law IFA Ltd, we won't ever pass any of your details to them. If you want financial advice on any of your policies, or on something new, you'll need to complete this form. You can read more about the way we protect your information in our Privacy Policy.

Cleversquirrel is committed to protecting your information. We have industry standard and proprietary network monitoring tools constantly running in our system in order to prevent security breaches and protect the security of your data.

In addition, Cleversquirrel always posts to a secure page when users are logging in and employs industry standard encryption. This may not always be apparent from the URL (web address), but rest assured our logins are secure.

Cleversquirrel encourages all members to get in touch when they find abusive content. Cleversquirrel investigates these reports and makes a determination as to whether or not the content should stay up. All abuse reports on Cleversquirrel are confidential. If you have witnessed abuse, please get in touch here.

All abuse reports on Cleversquirrel are confidential. The member you're reporting will not know you've reported them. After the report is submitted, Cleversquirrel investigates the issue and makes a determination as to whether or not the content should stay up. In certain situations, the circumstances necessitate more severe action. For instance, members who repeatedly violate our Terms of Service can be permanently banned from the site.

We suggest you block the person. This is found in the Privacy Options of your Settings area. If this doesn't resolve the problem, please get in touch here.

You can report this here.

It's a violation of Cleversquirrel's Terms of Service to repeatedly make the same post. Cleversquirrel prides itself in protecting members from spam and we take this standard very seriously. If you've been warned, please don't post anymore comments with the same or similar content. Spamming on Cleversquirrel will lead to your account being permanently disabled.

You received this warning because you engaged in behaviour other members found harassing in nature. Cleversquirrel doesn't allow members to post threatening, sexually explicit, or harassing comments to others.

Here are some things you should check:

• Please ensure you're using an unedited version of the image. Editing the photo using third party software may cause it to upload incorrectly or fail to upload entirely.
• Please also make sure you're not uploading an image whose length or width is three times longer than the other dimension.
• We only support the uploading of .jpg, .jpeg, and .png files.
• Please make sure that you have the latest version of your browser installed and have also updated your version of Java.

If you're able to view photos sometimes and not others, please clear your cache using the steps below:

Internet Explorer 6.0
1. Click "Tools," then "Internet Options."
2. On the "General" tab, in the "Temporary Internet Files" section, click the "Delete Files" button.
3. Select "Delete Cookies."
4. Click "Close."
5. "Quit" the browser.

Internet Explorer 7.0
1. Click "Tools," then "Delete Browsing History."
2. In the "Temporary Internet Files" section, click on "Delete Files" and select "Yes."
3. In the "Cookies" section, click on "Delete Cookies" and select "Yes."
4. Click "Close."
5. "Quit" the browser.

Safari
1. Open Safari.
2. Select "Empty Cache."
3. Click "Empty" on the "Are you sure?" message.
4. Select "Preferences," then the "Security" tab, "Show Cookies," "Remove All."

Firefox 2.0 for PCs
1. Click "Tools" and select "Options."
2. Click the privacy icon.
3. In the cookies section, click "Show Cookies" and then "Remove All Cookies."
4. In the "Private Data" section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."
5. Click on the "Clear Now" link.
6. "Quit" the browser.

Firefox 2.0 for Macs
1. Click "Tools" and select "Clear Private Data"
2. "Quit" the browser. If you continue to experience problems, please make sure that your Internet connection is working properly.

• If you can't view any images at all, please use the instructions below to turn off image blocking:
  1. Go to the "Tools" menu
  2. Choose "Options"
  3. Click on the "Content" tab
  4. Across from "Load images automatically," click "Exceptions"
  5. Highlight the Cleversquirrel URL (web address)
  6. Click "Remove site"
  7. Close the "Exceptions" window
  8. Click "OK"
  9. "Quit" your browser
• If you don't see an "Options" selection in the "Tools" menu, follow these steps:
  1. Go to the "Firefox" menu
  2. Choose "Preferences"
  3. Click on the "Content" tab
  4. Across from "Load images automatically," click "Exceptions"
  5. Highlight the Cleversquirrel URL (web address)
  6. Click "Remove site"
  7. Close the Exceptions window
  8. Click "OK"
  "Quit" your browser

If you continue to experience problems, please make sure that your Internet connection is working properly.